SMAX

OpenText Service Management Automation X (SMA-X) is a comprehensive, cloud-native IT service management (ITSM) and IT operations management (ITOM) solution designed to streamline and automate key IT processes. Built to enhance service delivery across organizations, SMA-X provides end-to-end service management capabilities that support IT departments in handling incidents, requests, problems, changes, and asset management efficiently. SMA-X leverages artificial intelligence (AI) and machine learning (ML) to drive automation and improve service