OpenText Service Management Automation X (SMA-X) is a comprehensive, cloud-native IT service management (ITSM) and IT operations management (ITOM) solution designed to streamline and automate key IT processes. Built to enhance service delivery across organizations, SMA-X provides end-to-end service management capabilities that support IT departments in handling incidents, requests, problems, changes, and asset management efficiently.
SMA-X leverages artificial intelligence (AI) and machine learning (ML) to drive automation and improve service quality. Its intuitive user interface allows for self-service portals, empowering users to resolve common issues independently while reducing the burden on IT support teams. The platform’s flexibility supports multi-cloud environments and hybrid IT infrastructures, making it ideal for large enterprises with complex systems.
A key feature of SMA-X is its ability to deliver predictive insights by analyzing historical data and trends, helping IT teams prevent potential disruptions before they occur. Additionally, it supports rapid deployment and scaling through its containerized architecture, ensuring smooth operation as organizational needs evolve.
With its robust analytics, advanced automation, and customizable workflows, OpenText SMA-X enables organizations to reduce operational costs, enhance user satisfaction, and align IT services with business objectives. It serves as a valuable tool for enterprises seeking to modernize their IT service management processes.
https://www.opentext.com/products/service-management-automation-x